VpnInn / Guides
Subscription Import and Connection Guide
Start by setting up your account, then choose a plan, get your subscription, import it into a client, and check your connection. Skip any steps you’ve already completed. Connect your most-used device first, then set up your other devices.
Set up your account and save your login details
Select “Start Free” below to open the new-user option in the VpnInn user panel. No email address required—just follow the prompts to choose a username and password. Pick a username that’s easy to recognize but doesn’t reveal your identity. Use a unique password that you don’t use on other sites. Before submitting, check your keyboard language, capitalization, and spaces so you don’t mistake a typing difference for an account issue later.
Once your account is set up, make sure you can access the user panel, then save your login details. A trusted password manager is safer than leaving your password in public notes or chat messages. If you’re returned to the login screen, sign in with the username and password you just set; there’s no need to create another account. Log out when using a shared computer, and don’t let the browser save your credentials.
Your account is where you manage plans, get subscriptions, and submit support tickets; setting it up doesn’t connect you to the network. “Start Free” takes you to the account setup process. Available plans, prices, and subscription status are shown in the user panel. Once you’ve confirmed that you can log in, continue to plan selection to make each step easier to verify.
Choose a plan and confirm your order
Open the plans section in the user panel and consider how often you’ll use the service. For frequent work, AI tools, or video streaming, compare the monthly data options: ¥9.9/month for 60GB, ¥18/month for 250GB, or ¥28/month for 500GB. Monthly data resets on your subscription start date, not at the end of the calendar month. Choose based on your actual usage; you don’t need a larger data tier just because you use more devices.
For occasional use, compare the data packages: ¥158 / 300GB, ¥358 / 1000GB, or ¥658 / 3000GB. Data packages remain available until used and never expire, making them a good fit if you don’t want to plan usage month by month. Unlimited devices means there’s no limit on how many devices can be connected at once; you’ll still need to keep an eye on your remaining data. It does not mean unlimited data. For details, see plan prices and billing details.
After choosing a plan in the panel, check the amount, data allowance, and billing method in your order. Then follow the instructions to pay with Alipay, WeChat Pay, or USDT. When payment is complete, return to the user panel and confirm that your order and subscription status have updated. If the payment page shows success but the panel hasn’t updated yet, refresh and check the original order before trying again. If you’re still unsure, keep your order details and contact support through the panel.
VpnInn offers a 30-day no-questions-asked refund. See the Terms of Service for how to request one. If you upgrade mid-cycle, the price difference is converted into remaining days; check the settlement details shown in the panel before submitting. Once your subscription is active, you can get the details needed to set up a client.
Get your subscription from the user panel
Open your account overview and find the section showing your current subscription. Check that your plan is active and that you have enough data remaining, then use the copy or import option provided. The subscription link lets your client retrieve server settings; it isn’t a URL for opening a regular webpage. After copying it, add it through your client’s subscription management feature. Don’t search for it in a browser or change any of its parameters.
Some clients can be opened directly from the panel to import your configuration. Install the client first. If your browser asks whether to open an app, make sure it’s the client you just installed before proceeding. If the app doesn’t open or your system doesn’t recognize the link, copy it and import it manually instead. Both methods do the same thing, so there’s no need to add the same subscription more than once.
Your subscription link contains account-related access credentials, so protect it like a password. Don’t post the full link in public forums, include it in screenshots, or submit it to unfamiliar online conversion tools. If you need help from support, describe the error and what you were doing first. Before sharing a screenshot, hide the full subscription link and any sensitive account details.
To add your subscription on a new device, log in to the panel and get it again. If you think the link has been exposed, check whether the panel offers a subscription reset option. After a reset, update the old link saved on each of your devices. For more on subscription links, updates, and troubleshooting, visit the Support page. Next, let’s import the subscription into a client.
Importing on each platform
In the user panel’s downloads section, choose your device platform and the version for your operating system. Android, Windows, macOS, and Linux clients are available to download after logging in. You must be logged in to get your subscription. The iOS download option depends on your plan eligibility; check your current plan status and follow the panel’s instructions. This page doesn’t provide direct download links, and you don’t need to search for installation files by name.
For the simplest setup, use the VpnInn client and instructions provided in the panel. If you need to import manually, choose a client that supports the panel’s subscription format; a similar app name doesn’t guarantee format compatibility. The steps below point to common settings. If the labels differ, look for an option such as “Subscription Management,” “Configuration Profiles,” or “Add Configuration.”
Windows: Add a subscription or configuration
Install and open the Windows desktop client provided in the panel. If it asks you to log in, sign in with your VpnInn account and check whether your settings have already synced. If a working configuration is there, you don’t need to import another one. To import manually, open subscription or configuration management and choose an option such as “Add Remote Subscription” or “Import from Link.” Paste the full link copied from your account overview, then save the configuration.
Next, use the update or refresh option and wait for the server list to load. When it appears, select the configuration you just added, then choose a server. Follow the client’s prompts to enable the system proxy or the relevant network mode. Check the app’s source before approving any system permission requests. For now, avoid running other connection tools of the same type, as they may conflict over proxy settings. Once connected, test access using the steps at the end of this page.
macOS: Import your subscription and check network permissions
In the panel’s downloads section, get the desktop client for your Mac and install it. If the client supports login and sync, follow its instructions to load your subscription. Otherwise, open the configuration or subscription page, add your subscription link, and save it. After the update completes, check that the configuration is selected. Seeing its name in the app doesn’t mean the connection is active.
When you connect, macOS may ask you to allow a network configuration or install a helper component required by the client. Verify that the prompt comes from the client you’re using before granting permission. Don’t disable system security settings to troubleshoot an error. If the app says it’s connected but nothing changes in your browser, check whether the client requires the system proxy or a specific network mode, and see if another tool has changed the same setting.
Android: Add your subscription and allow the connection
Log in to the panel and download the Android client. When installing it, check the file’s source against your device’s prompts. Open the app and try signing in and syncing your configuration first. To import manually, open configuration or subscription management and choose the option to add a link. Paste the full subscription link into the address field, then save and update it. You can give the configuration a short, recognizable name, but leave the link itself unchanged—don’t add the name to the URL.
Once the server list loads, select a configuration and server, then connect. When Android asks to authorize the VPN connection, check that the app name is correct before allowing it. If the connection often drops in the background, review the system’s background activity and battery settings for the client and follow the system’s guidance. Don’t change a lot of permissions at once. First check the connection while the app is open, then see how it performs during everyday use; this makes issues easier to pinpoint.
iOS: Check plan eligibility for the download option
On an iPhone or iPad, open the panel’s downloads section and check the iOS option. Access depends on plan eligibility. Once you meet the panel’s requirements, get the client from the App Store page linked there. If the option isn’t available yet, check that your plan is active and still valid. Don’t use configuration profiles or download links from unfamiliar websites instead.
After installation, use the direct import method supported by the panel if available. You can also open subscription or configuration management in the client and choose to import from a link. Make sure the configuration is saved and updated, then select a server and connect. If iOS asks permission to add a VPN configuration, verify the app before allowing it. A system status indicator only shows that a network configuration is running; test the apps you need to confirm it works for them.
Connect to a server and check that it works
Make sure your subscription is updated and the configuration is selected. Choose a server that suits the service you want to use, then connect. For your first test, pick a region supported by that service; there’s no need to compare every server. A server’s location doesn’t determine the region of your account. The service’s regional policies, account eligibility, and risk controls still apply. For details on IEPL, relay, and direct routes, see the server selection guide—but you can connect first.
To test the connection, open the website or app you actually need to use. Load a regular page, then try a real task, such as sending an AI prompt, playing a video, or opening a work document. A “connected” status in the client alone doesn’t confirm that your target app will work. Likewise, one website failing doesn’t mean the entire subscription is down. Consider the client status, other websites, and any messages from the target service together.
If nothing is working, first check that the client is still connected, system permissions are granted, and no other similar tool is running. If only the target service reports an error, note the message, check that service’s account and region requirements, then try a suitable server. Change one setting at a time so you can tell what made a difference. Don’t change the configuration, server, and network mode all at once.
To update your subscription, use the update option in your client’s subscription management page. You usually don’t need to uninstall and reinstall the app. After testing the connection with the app open, lock your screen or switch apps to see how it performs during everyday use. If results change on a different network, make a note of it; this can help distinguish a local network issue from a server selection issue.
If the issue persists, use the Support page to troubleshoot by topic, or submit a ticket in the user panel. Include your device platform, client name, selected server, affected app, and steps you’ve already tried. Don’t share your password or full subscription link publicly. You’re all set; just keep an eye on your plan status, remaining data, and subscription update prompts in your client.