Last updated: October 2026
Privacy Policy
This policy explains how VpnInn handles data when providing cross-border access and network acceleration subscriptions. It applies to the marketing website, user panel, and related support processes. Third-party payment pages are managed separately by their operators. If you have questions about how your data is used or what can be deleted, submit a ticket through the user panel.
Account and Order Data
No email address is required to register; a username and password are all you need. VpnInn processes usernames, password credentials used to verify identity, account status, and subscription entitlements to support login and service delivery. Registration does not require an email address. If you choose to provide an email address or other contact details in a support ticket, they will be used only to handle that request and are not required for registration.
Order records include the selected plan, order amount, payment status, and transaction reference, and are used to confirm payment, deliver subscriptions, process refunds, and resolve billing disputes. Support tickets retain the submitted questions, attachments, and replies. Do not submit passwords, complete payment credentials, or subscription links. Redact sensitive information from troubleshooting screenshots before sending them.
No-Logs Policy and Connection Data
VpnInn follows a no-logs policy: it does not record which websites users visit through accelerated connections, or retain browsing history, communications, or DNS query history. It does not persistently retain connection logs that could be used to reconstruct an individual's browsing activity. This policy applies to activity on accelerated connections; it does not mean that account, order, and support ticket records are never retained.
Temporary states needed to establish connections and forward traffic are used only while the service is operating and are not archived as browsing logs after a connection ends. Cumulative account traffic and subscription status are used to calculate usage and determine entitlements; they do not include destinations visited. Troubleshooting details voluntarily provided by users are handled as support ticket data and are not used to create browsing records.
Site Analytics and Local Storage
Website analytics help us understand page visits, referral categories, device or browser types, and feature usage so we can improve content and investigate irregular activity. Analytics cover pages and actions on this website only; they do not extend to other websites users visit through accelerated connections. Analytics are not used to reconstruct individual cross-border browsing activity.
Cookies and local storage are used to maintain necessary sessions and save language preferences and login status. User panel login credentials may be stored locally in the browser to verify identity for subsequent requests. You can clear this data by logging out and using your browser settings. After clearing it, you may need to log in again or select your preferences, but this will not automatically cancel a subscription or delete account data stored on the server.
Payment Processing and Data Access
Supported payment methods include Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party provider, which may collect information needed to complete a transaction under its own rules. VpnInn receives payment results and transaction references needed to confirm orders. Users are not required to provide third-party payment account passwords in support tickets.
Access to data is limited to what is needed to provide the service, reconcile payments, and handle support requests. Personal data is not sold. If a service partner needs to process data, only the information necessary for that purpose is shared. When disclosure is legally required, the basis for the request will be verified and disclosure limited to its scope. Data handling by third-party payment providers is governed by their own policies.
Retention Periods and Deletion Requests
Account data is retained for as long as needed to provide the service. Support ticket data is retained while issues are handled and for any necessary follow-up. Order records are retained for as long as needed to meet financial, refund, dispute resolution, and applicable legal obligations. No uniform retention period is set without a valid basis. When data is no longer needed and there is no basis for further retention, it will be deleted or anonymized. Backup data is cleared through the normal rotation process.
You can sign in to the user panel to submit a support ticket and request access to, correction of, or deletion of account data. Account ownership must be verified before processing. Deleting an account may make subscriptions and historical orders inaccessible. If an order remains unresolved or data must be retained by law, we will explain which data cannot be deleted at the same time and why, and restrict its subsequent use.
Policy Updates and Feedback
VpnInn will update this page and revise the last-updated month if data processing purposes, service procedures, or applicable requirements change. Significant changes to data use or user rights will be announced on the website or in the user panel. Where separate consent is required, a policy update alone will not replace that consent.
For privacy questions or data requests, see the Contact Us page for ways to get in touch. See the Terms of Service for rules on using the service.